Frequently asked questions - My Hotel in Prague

Frequently asked questions:

1) What happens if I have to cancel my booking?
Most hotels will take a deposit equivalent to the cost of your first night's stay when you make your reservation. This can be done by credit card. How much or whether this sum is refunded will depend on how far in advance you notify the hotel of cancellation, and will vary from one hotel to another. When you make your reservation we will inform you of the cancellation policy of the hotel you have booked. For full details, see Terms and Conditions.

2) Are there any other costs?
There are no charges other than our booking fee and the rate of the hotel as shown on our site. Prices quoted for hotels are all inclusive and will be confirmed when you make your booking. Be sure to tell the hotel whether you are taking breakfast.

3) Why do you charge a booking fee?
We believe in transparency. By using our service you can be sure that the hotel rates shown are the standard rates, with nothing added on. It also enables us to offer the smaller and often the most sought after hotels, which are unavailable through large booking networks.

4) When are the high and low seasons and how does that affect prices?
Hotel prices in Prague can vary between high and low season. High season is from May to June and September to October, low season from November to March. We will inform you if the price of a hotel is different from that shown on this website, and ask for your acceptance before confirming your booking.

5) What happens if the hotel I have chosen is unavailable?
If this happens we will contact you by e-mail to offer a suitable alternative in the same range of price, quality and location. You are under no obligation to accept this alternative if you do not wish, and there will be no charge to you.

If you have any questions about our service, please e-mail us at: info@myhotelinprague.com